Position title: Education Officer

Responsible to: Head of Qualifications’ Operations

Position purpose:

  • To assist the Director of Qualifications and Education Manager(s) in the management of RSPH qualifications throughout the life-cycle of the qualification, from development through to maintenance, review and evaluation.
  • To ensure the provision of appropriate assessments and maintenance of associated question banks and other assessment materials.
  • To assist the Director of Qualifications and Education Manager(s) in providing support to centres delivering, or wishing to deliver, qualifications within their defined sector.
  • To assist the Head of Qualifications’ Operations with the daily administration of qualifications.

Post status: Full-time, Permanent.

Location: John Snow House, 59, Mansell Street London E1 8AN

Job Description

Job Title: Education Officer

Team: Qualifications Head of Team/Line Manager: Director of Qualifications / Head of Qualifications’ Operations

Key tasks and responsibilities:

  • To assist the Director of Qualifications and Education Manager(s) as appropriate in the design, development, maintenance, review and evaluation of RSPH qualifications.
  • Assist in the development of question banks, examination papers and other assessment materials for new qualifications.
  • Ensure that question banks and examination papers are reviewed, maintained and updated.
  • Carry out item analysis of multiple-choice examination questions and enter this information into the question banks as appropriate.
  • Ensure the availability of examiners/verifiers for the marking of examination scripts and other assessed work.
  • Assign examination scripts and other assessed work to approved examiners/verifiers.
  • Assist in the organisation and operation of assessor events.
  • To help process and record completed MCQ scripts and dispatch to Outsource Partner.
  • To help process and import all MCQ results to Quartz.
  • To administer all results, paper based and e-certificates to centres within agreed timescales.
  • Assist in the organisation and / or attend support events for stakeholders.
  • Develop and maintain links with stakeholders.
  • Attend meetings and promotional events of stakeholders related to the qualifications portfolio.
  • Act as Key Account Manager for a range of centres as directed by the Director of Qualifications or Education Manager(s).
  • Provide information to the Director of Qualifications as requested.
  • Undertake any other activities as agreed by the Director of Qualifications.
  • To carry out all work in a timely manner and to meet agreed timescales and deadlines.

Other duties:

  • Maintain awareness of relevant issues in education, training and assessment.
  • Maintain a full understanding and awareness of all relevant activities of RSPH. 

Line management responsibilities: None

Lines of communication:


  • Director of Qualifications and Education Managers
  • The Chief Executive
  • Management Team
  • All teams


  • Representatives of public and private organisations
  • Centres
  • Suppliers 

Education Officer Personnel Specification

  Essential Desirable
Attainments Relevant experience with a regulated Awarding Organisation. Teaching/Training qualification and experience.
Experience/Skills Computer literate Experience of producing assessment materials and examination papers An understanding of diversity and equal opportunity issues.  
Disposition Good communicator – written and oral Team player and able to work on own initiative Able to prioritise work and multi-task Analytical Articulate Numerate Able to maintain confidentiality Tactful and diplomatic  
Circumstances Availability for out-of-hours evening work and commitments away from home  


How to apply 

To apply please email your CV and covering letter to Jennifer Peprell, Head of Qualifications’ Operations, at [email protected].